Refund policy
FOR CUSTOMERS IN AUSTRALIA & NEW ZEALAND
This refund policy applies specifically to customers based in Australia and New Zealand.
At Humma, we are committed to providing high-quality products. Due to the hygienic nature of our collagen-infused mouth tape, we maintain strict return guidelines to ensure the safety of all customers.
Eligibility
We accept returns within 30 days of delivery, provided that:
- The item is unused
- The item is unopened and in its original packaging
- The item is in resalable condition
For hygiene and safety reasons, we cannot accept returns on opened products, even if only partially used.
Non-Returnable Items
- Opened or used products
- Items returned outside the 30-day return window
Refunds
If your return is approved:
- Refunds will be issued to the original payment method
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer (unless the item is faulty)
Please allow 5–10 business days for refunds to be processed once approved.
To request a refund, please contact: hello@humma.co.nz
Include your order number and reason for return.
Faulty or Damaged Items
If your product arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide photo evidence of the issue
- We will arrange a replacement at no additional cost
We do not offer refunds for faulty products — replacement only.
Last updated: May 7, 2026