Shipping policy

Humma is committed to delivering your orders efficiently and safely. This Shipping Policy explains how we handle shipping, delivery, and tracking for all Humma products.

Shipping Methods & Times

Orders are typically processed within 1–2 business days.

• Courier: Economy shipping with tracking included.
• Estimated delivery time:
  New Zealand: Up to 3 working days from the date your order is processed.
  Australia: 3-6 working days from the date your order is processed.
• Delivery times are estimates only and may be affected by factors outside our control, including courier delays or adverse weather.
• Rural or remote addresses may experience slightly longer delivery times.

Shipping Rates

• Shipping costs are calculated at checkout. 
• Shipping fees are non-refundable once an order has been dispatched.
• Any applicable shipping fees will be clearly displayed before completing your purchase.

Order Processing

• Orders placed on weekends or public holidays will be processed the next business day.
• You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.
  

Delivery 

• All orders are shipped via tracked courier services.
• Please ensure your delivery address is accurate. We cannot be held responsible for delivery issues caused by incorrect or incomplete address details.
• If your order is returned to us due to an incorrect address or failed delivery attempt, we may charge a re-delivery fee.

Lost, Stolen, or Damaged Parcels

• Humma uses NZ Post for all deliveries.
• While parcels are tracked, Humma is not responsible for lost, stolen, or damaged items once shipped.
• If your order hasn’t arrived within the expected timeframe, please contact us at  hello@humma.co.nz and we’ll assist with tracking or resolving the issue.

Last updated: May 5, 2026